Reply to app and Google Business reviews
Answer App Store, Google Play, and Google Business reviews from Slack, Zendesk, email, or ReviewBot. Keep the customer’s feedback in view while you respond.
14-day free trial. No credit card required.
For eligible App Store, Google Play, and Google Business accounts with a compatible Flow. Add replies for $10/month per Flow, billed annually.
# app-reviews
Daylight has a new App Store review
★★
Trouble signing in
I love the app, but I can’t sign in after the latest update.
Reply with the original review in view
- Keep the context
- Read the rating, review text, and source details before writing your response.
- Respond where you work
- Use the channel, helpdesk, or inbox your team already follows.
- Know what happened
- Check the submission result and any moderation status returned by the review platform.
Set up a Reply-to-Review workflow
Authorize the source
Connect the App Store, Google Play, or Google Business account with permission to respond for that app or location.
Choose the team’s destination
Use a compatible Slack, Zendesk, Freshdesk, or email Flow. Open Reply-to-Review setup to check eligibility.
Enable replies and respond
Add Reply-to-Review to the Flow. Your team writes and submits each response, then checks the result.
Daylight · Review notifications
1–2 stars · United States
# app-reviews
Features and options
Compare pricing and add-ons- App Store and Google Play
- Connect an account with reply permissions for the app you manage. Public app monitoring alone does not grant permission to respond.
- Google Business Profile
- Use the connected Google account for the location you manage. Google may moderate a response before publication. Edit an existing reply in Google Business Profile.
- Freshdesk reply setup
- Compatible Freshdesk Flows can use Reply-to-Review after completing the required account and app setup. Check availability and setup in your workspace before enabling replies.
- Control which Flows can publish
- Enable the add-on only for the source and destination pairs your team will use to respond. ReviewBot checks account permissions and Flow eligibility.
Pricing per Flow
One app listing or business location, one destination. Add replies only to the Flows your team needs.
Monitoring with replies totals $15/month per enabled Flow, billed annually at $180, before tax.
All pricing and add-onsBasic monitoring
$5per Flow / month
Billed annually at $60 per Flow. Prices in USD.
Reply-to-Review
+$10/month per enabled Flow
Billed annually at $120 per Flow
Try every feature for 14 days. No credit card required.
Frequently asked questions
Which review platforms support replies?
Eligible App Store, Google Play, and Google Business Profile accounts support replies. You must have permission to respond for the exact app or location, and the Flow must have Reply-to-Review enabled. Apple Podcasts does not support this reply workflow.
Where can my team reply?
Use a compatible Slack, Zendesk, Freshdesk, or email Flow, or its available reply action in ReviewBot. Freshdesk requires its reply setup. Microsoft Teams, Google Chat, and Webex conversations do not publish replies.
How much do replies cost?
Reply-to-Review adds $10/month per enabled Flow, billed annually at $120. Base monitoring is $5/month per Flow, billed annually at $60. Together they total $15/month per Flow, billed annually at $180, before tax.
Are replies published immediately?
A successful submission can still be pending the platform’s moderation. Google may review your response before publication. ReviewBot shows the returned result; an existing Google reply must be edited in Google Business Profile.
Does replying by email submit a public response?
Yes. Sending a reply to the original reply address on an eligible review email submits its text to the review platform. Remove signatures and private details before sending. ReviewBot emails the result; there is no additional email preview step.
Guides and comparisons
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