Reply to reviews where your team works.

Connect an account with reply permissions for the app you manage. Public app monitoring alone does not grant permission to respond.

Use the connected Google account for the location you manage. Google may moderate a response before publication. Edit an existing reply in Google Business Profile.

Compatible Freshdesk Flows can use Reply-to-Review after completing the required account and app setup. Check availability and setup in your workspace before enabling replies.

Enable the add-on only for the source and destination pairs your team will use to respond. ReviewBot checks account permissions and Flow eligibility.

Eligible App Store, Google Play, and Google Business Profile accounts support replies. You must have permission to respond for the exact app or location, and the Flow must have Reply-to-Review enabled. Apple Podcasts does not support this reply workflow.

Use a compatible Slack, Zendesk, Freshdesk, or email Flow, or its available reply action in ReviewBot. Freshdesk requires its reply setup. Microsoft Teams, Google Chat, and Webex conversations do not publish replies.

Reply-to-Review adds $10/month per enabled Flow, billed annually at $120. Base monitoring is $5/month per Flow, billed annually at $60. Together they total $15/month per Flow, billed annually at $180, before tax.

A successful submission can still be pending the platform’s moderation. Google may review your response before publication. ReviewBot shows the returned result; an existing Google reply must be edited in Google Business Profile.

Yes. Sending a reply to the original reply address on an eligible review email submits its text to the review platform. Remove signatures and private details before sending. ReviewBot emails the result; there is no additional email preview step.