In this guide
Separate product rules from your team’s process
Notification Flows select star ratings and one country or language. Global Scanning covers all available scope as a paid add-on. Translation is optional and paid. Keyword, topic and release-version filtering are not currently offered.
Set up a low-star triage Flow
Choose New Flow and review notifications, select one public listing, connect the destination, and select one- and two-star ratings. Choose the scope the recipient supports, review add-ons, then save. Check the introduction message and subsequently a new matching review.
Choose an owner for each stream
A useful starting split is a low-star support channel and, only if someone needs it, another Flow for higher-rated feedback. A separate listing or destination requires another Flow. Classifying billing, crashes and feature requests happens after delivery.
- Support checks the low-star stream during its normal queue review.
- Product reads selected examples in a weekly discussion.
- Praise is shared only when someone owns that task; an unused channel is unnecessary.
Adjust after reading the results
Record how many delivered reviews were relevant and how many led to action. Change one setting at a time. If the source has little new feedback, waiting for new reviews is more useful than repeatedly rebuilding the connection.
Example: negative App Store reviews in a support channel
Illustrative setup: one iOS listing, one Slack channel named #ios-support, one- and two-star ratings, and the country your team supports. A matching review enters that channel; the support owner reads it and decides what happens next. A star rating identifies a review to read, not the severity of an incident.
| Decision | Example setting | Why it matters |
|---|---|---|
| Source | The public iOS listing, checked by developer name | Avoid monitoring a similarly named app. |
| Scope | One country for App Store; one language for Google Play | Match the stream to the team that can respond. |
| Ratings | 1 and 2 stars | Start with a manageable negative-review stream. |
| Destination | Slack #ios-support | Name a person responsible for checking the channel. |
| Verification | Setup introduction, then a new matching review | Connection success and review delivery are separate checks. |
What if an expected negative review does not arrive?
Check that it belongs to the saved listing and matches the selected ratings and country or language. A new written review may take time to become available from the store. A star-only rating is not a written-review alert. If the setup message arrived, check these source conditions before reconnecting Slack. Escalate with the public listing and approximate time if matching new reviews remain missing.