In this guide
Separate product rules from your team’s process
Notification Flows select star ratings and one country or language. Global Scanning covers all available scope as a paid add-on. Translation is optional and paid. Keyword, topic and release-version filtering are not currently offered.
Set up a low-star triage Flow
Choose New Flow and review notifications, select one public listing, connect the destination, and select one- and two-star ratings. Choose the scope the recipient supports, review add-ons, then save. Check the introduction message and subsequently a new matching review.
Choose an owner for each stream
A useful starting split is a low-star support channel and, only if someone needs it, another Flow for higher-rated feedback. A separate listing or destination requires another Flow. Classifying billing, crashes and feature requests happens after delivery.
- Support checks the low-star stream during its normal queue review.
- Product reads selected examples in a weekly discussion.
- Praise is shared only when someone owns that task; an unused channel is unnecessary.
Adjust after reading the results
Record how many delivered reviews were relevant and how many led to action. Change one setting at a time. If the source has little new feedback, waiting for new reviews is more useful than repeatedly rebuilding the connection.