Ignoring angry users hinders you growth! Take care of criticism fast and appreciate happy users by setting up instant alerts on new Play Store Reviews. You can send new reviews to Slack, Zendesk, Freshdesk, email, and more, all without writing a single line of code!
ReviewBot provides you with every tool you need out-of-the-box to deliver a better customer experience.
Translate reviews in 104 languages instantly to your language to engage with a global user base.
Get weekly or monthly reports on your ratings and track your brand sentiment over time.
Track your competitors' reviews and compare them with yours to gain insights on how to grow market share.
Automatically share your top reviews across your social media to increase trust, visibility, and credibility.
(Coming Soon) Display a widget on your website with your favorite reviews and increase conversions with social proof.
(Coming Soon) Reply directly to your Google Play Store reviews straight from Zendesk or Slack.
Companies you know & love are already using ReviewBot:
Reviewbot has quickly become an integral part of how we handle customer escalations. There's a lot at stake, and Reviewbot allows us to alert the whole team, take action, and respond to complaints as quickly as possible. Without it, it would be hard to deliver on our promise to simplify car buying.
We use Slack for a majority of team communications, and with ReviewBot's integration into Slack we were able to quickly monitor our most important review sources like the App Store, Google Play Store, and Yelp. If you're a company that wants to truly understand and stay in tune with your customers, ReviewBot is a great way to quickly, easily, and affordably keep up.
Integrations that work with Google Play (Android) for review notifications and status reports
Google Play originally started as the Android Market in late 2008 as a way for developers to distribute their Android apps and for device owners to purchase/download them. As Google rebranded it from the Android Market, it also expanded the content available so that it now includes media and books as well. There are roughly 2.7 million apps available on Google Play. Similar to Apple's iOS App Store, Google Play has the ability for downloaders of an app to leave a review and a star rating. Google only keeps a score for the all-time average of reviews, unlike Apple that has a current version score as well.
One advantage that Google has had for developers over Apple, is the ability to reply to all reviews that are posted. This feature was introduced in 2013 and provides a way for people who reach the landing page and see negative reviews to also see the developer's response to those reviews.
The ReviewBot integration for Android Apps on Google Play has a reply link as well which takes you to the correct page in the Play Developer Console where you or someone from your team can respond to the review.