Stop copying reviews by hand
Send the original review, rating, locale, and source link directly to Freshdesk.
Freshdesk integration
Send high-priority app reviews to Freshdesk
Create Freshdesk work from selected App Store and Google Play reviews, with the original feedback and store details attached.
14-day full-access trial · No credit card · Plans from $5 per active Flow/month, billed annually
App Store + Google Play → Freshdesk
New review alert
Freshdesk review alert
“I cannot complete sign-up after the latest update.”
2 stars · sign-up keyword · en-GB
DestinationFreshdesk · App support
Support-ready review context
Star and keyword rules
Multiple apps and destinations
App Store + Google Play → FreshdeskSlack · Zendesk · Freshdesk · Teams · Email14-day trial · No card required
What changes for your team
Freshdesk review alerts with the source attached
Agents see the customer’s words and store details in the same place they handle the rest of their queue.
Keep the queue focused
Choose the ratings, keywords, and locales that should create support work.
Show product what keeps recurring
Scheduled reports summarize issues that appear across multiple reviews.
How it works
Connect app reviews to Freshdesk
A Flow sends matching reviews from one app listing to Freshdesk using the filters you choose.
- 1
Choose the source
Select an App Store or Google Play listing for the Freshdesk team.
- 2
Set alert rules
Choose ratings, keywords, locales, translation, and real-time or scheduled delivery.
- 3
Connect and test Freshdesk
Authorize the destination, send a test alert, and verify the queue before activation.
ReviewBot · Create FlowLive
Create Flow
- ✓Choose a task
- ✓Choose a review page
- ✓Choose an integration
- 4Set the rules
- 5Finalize
Set the rules
Route only actionable reviews
Review source
App Store + Google Play → Freshdesk
Delivery
Real-time
Star rating2 selected
1★2★3★4★5★
crashbillinglogin+ keyword
✓ Test alert deliveredTurn on Flow →
Included with every Flow
Control what arrives and where it goes
Use separate Flows for different apps, destinations, filters, and delivery schedules.
Route matching reviews
Choose the app, filters, and delivery frequency for each Flow.
Preserve source context
Give agents rating, review text, locale, and the source link where available.
Support multiple apps
Create separate Flows for different listings, teams, or escalation policies.
Keep leaders informed
Use weekly or monthly reports for rating changes, review volume, and recurring issues.
ReviewBot · All ReviewsLive
Review inbox
All reviews
App Store + Google Play → Freshdesk1–2 stars
Checkout is working again
★★★★★The latest update fixed the payment issue. Thank you!
Acme Mobile · United States · iOS 18.1 · v4.8.2
Crash on the orders screen
★★★★★The app closes whenever I open my recent orders.
Acme Mobile · Germany · Android 15 · v12.4
Please add dark mode
★★★★★Love the app. Dark mode would make it perfect.
Acme Teams · United Kingdom · iOS 18.0 · v3.2.1
248 reviews · updated just nowOpen original review →
Representative ReviewBot preview with sample data.
Destinations
Choose where each Flow delivers
Slack
Post selected reviews and reports to a Slack channel.
Learn more →Zendesk
Create support work from reviews that need a response.
Learn more →Freshdesk
Send reviews to Freshdesk with the source details attached.
Learn more →Microsoft Teams
Post review alerts in the Teams channel that owns them.
Learn more →Send review alerts and reports to a shared inbox.
Learn more →Continue with ReviewBot
Related setup and review workflows
Pricing
$5 per active Flow. Add or pause them anytime.
Try every feature free for 14 days. After the trial, active Flows are billed annually at $5 per Flow per month.
One Flow connects one store listing to one destination.
App Store and Google Play monitoring- Real-time alerts and scheduled reports
- Rating, locale, and keyword filters
- Slack and helpdesk integrations
Questions before you start?
Can Freshdesk receive App Store and Google Play reviews?
Yes. Create a Flow for the relevant mobile review source, apply your routing rules, and select Freshdesk as the destination.
How do I keep the Freshdesk queue from becoming noisy?
Use rating, keyword, locale, and schedule filters so the Flow delivers only feedback the support team owns.
Can I monitor multiple apps?
Yes. Create separate Flows for each app, support queue, or escalation rule.
Do I need a credit card for the trial?
No. The 14-day trial starts without a credit card.
Start monitoring App Store and Google Play reviews
Create your first Flow free. No credit card required.
Start free — create your first Flow