Stop copying reviews by hand
Send the original review, rating, locale, and source link directly to Freshdesk.
Freshdesk integration
App reviews in your support queue.
Turn App Store and Google Play reviews into Freshdesk tickets. Give your team the feedback, rating, and app details in one place.
14 days free · No credit card required
Freshdesk · App reviews
App Store · Daylight
Trouble signing in
★★United States · Version 2.8
I love the app, but I can’t sign in after the latest update.
Private team note · Alex
I’ll check this with the mobile team and track the fix here.
Freshdesk review alerts with the source attached
Keep the queue focused
Choose the ratings and locales that should create support work.
Give every issue an owner
Assign review tickets and discuss next steps with private notes in Freshdesk.
How it works
Connect app reviews to Freshdesk
- 1
Choose the source
Select an App Store or Google Play listing for the Freshdesk team.
- 2
Set alert rules
Choose ratings and locale; use a separate Flow for scheduled reports.
- 3
Connect and test Freshdesk
Enter the Freshdesk subdomain and API key, save the Flow, and check its setup message.
One Flow, from source to destination
App Store
Daylight · Review notifications
Keep the reviews that matterRating filter
1–2 stars · United States
Freshdesk
Your support team
Made for your workflow
Choose what your team needs.
Start with one listing and one destination. Add another Flow when you need a different route.
Compare plans and optionsRoute matching reviews
Choose the app, filters, and delivery frequency for each Flow.
Preserve source context
Give agents rating, review text, locale, and the source link where available.
Support multiple apps
Create separate Flows for different listings, teams, or escalation policies.
Keep leaders informed
Use monthly or paid weekly reports for rating totals and star distribution.
Simple, flexible pricing
Start with a single Flow.
One store listing, one destination. An iOS app and an Android app sent to the same channel use two Flows.
Weekly reports, global coverage, translation, and replies are optional paid add-ons.
See all pricing and add-onsA few things to know.
Can Freshdesk receive App Store and Google Play reviews?
Yes. Create a Flow for the relevant mobile review source, apply your routing rules, and select Freshdesk as the destination.
Can I reply to app reviews from Freshdesk?
Direct replies are coming to Freshdesk. The ReviewBot app has been submitted for marketplace review; customer installation is not available yet. Review alerts work today.
How do I keep the Freshdesk queue from becoming noisy?
Use star ratings and a country or language so the Flow delivers only feedback the support team owns.
Can I monitor multiple apps?
Yes. Create separate Flows for each app, support queue, or escalation rule.
Do I need a credit card for the trial?
No. The 14-day trial starts without a credit card.
More ways to work with ReviewBot
Evaluating your options? Compare ReviewBot with Appbot, or see how to reply to app reviews in Slack.
Bring your next review to your team.
Create your first Flow. Try every feature free for 14 days.
Start free trial