Turn app reviews into Freshdesk tickets
Turn App Store and Google Play reviews into Freshdesk tickets. Give your team the feedback, rating, and app details in one place.
14-day free trial. No credit card required.
View ReviewBot in Freshworks MarketplaceApp Store · Daylight
Trouble signing in
I love the app, but I can’t sign in after the latest update.
Private team note · Alex
I’ll check this with the mobile team and track the fix here.
App review tickets in Freshdesk
- Stop copying reviews by hand
- Send the original review, rating, locale, and source link directly to Freshdesk.
- Keep the queue focused
- Choose the ratings and locales that should create support work.
- Give every issue an owner
- Assign review tickets and discuss next steps with private notes in Freshdesk.
Connect app reviews to Freshdesk
Choose the source
Select an App Store or Google Play listing for the Freshdesk team.
Set alert rules
Choose ratings and locale; use a separate Flow for scheduled reports.
Connect and test Freshdesk
Enter the Freshdesk subdomain and API key, save the Flow, and check its setup message.
Daylight · Review notifications
1–2 stars · United States
Your support team
Features and options
Agents see the customer’s words and store details in the same place they handle the rest of their queue.
Compare pricing and add-ons- Route matching reviews
- Choose the app, filters, and delivery frequency for each Flow.
- Preserve source context
- Give agents rating, review text, locale, and the source link where available.
- Support multiple apps
- Create separate Flows for different listings, teams, or escalation policies.
- Keep leaders informed
- Use monthly or paid weekly reports for rating totals and star distribution.
Pricing per Flow
One store listing, one destination. An iOS app and an Android app sent to the same channel use two Flows.
Weekly reports, global coverage, translation, and replies are optional paid add-ons.
All pricing and add-onsBasic monitoring
$5per Flow / month
Billed annually at $60 per Flow. Prices in USD.
Start free trialTry every feature for 14 days. No credit card required.
Frequently asked questions
Can Freshdesk receive App Store and Google Play reviews?
Yes. Create a Flow for the relevant mobile review source, apply your routing rules, and select Freshdesk as the destination.
Is ReviewBot available in Freshworks Marketplace?
Yes. The ReviewBot app is published in Freshworks Marketplace. Review alert setup uses your Freshdesk subdomain and API key. Direct replies additionally require the marketplace app, a verified App Store or Google Play account, and reply setup enabled for the Flow. Confirm reply setup is available in your ReviewBot workspace before purchasing the reply add-on.
How do I keep the Freshdesk queue from becoming noisy?
Use star ratings and a country or language so the Flow delivers only feedback the support team owns.
Can I monitor multiple apps?
Yes. Create separate Flows for each app, support queue, or escalation rule.
Do I need a credit card for the trial?
No. The 14-day trial starts without a credit card.
Guides and comparisons
Start your first Flow
Try every feature free for 14 days.