Reduce manual copying
Put the original review and useful metadata where agents already triage customer issues.
Freshdesk integration
Route App Store and Google Play reviews into Freshdesk
Give Freshdesk agents a focused stream of mobile app feedback with the rating, review text, locale, and source context needed for action.
No credit card required · Setup in minutes · From $5 per Flow/month, billed annually
App Store + Google Play → Freshdesk
New review alert
Freshdesk review alert
“I cannot complete sign-up after the latest update.”
2 stars · sign-up keyword · en-GB
DestinationFreshdesk · App support
Support-ready review context
Star and keyword rules
Multiple apps and destinations
App Store + Google Play → FreshdeskSlack · Zendesk · Freshdesk · Teams · Email14-day trial · No card required
Why teams use ReviewBot
A focused Freshdesk workflow for app feedback
Keep public review signals connected to support ownership while giving product teams a clean view of recurring issues.
Escalate the right feedback
Use rating, keyword, and locale filters to keep the queue actionable.
Share themes with product
Scheduled reports make recurring mobile issues visible beyond the support queue.
How it works
Connect app reviews to Freshdesk
Connect public app feedback to the support workflow your team already uses.
- 1
Choose the source
Select an App Store or Google Play listing for the Freshdesk team.
- 2
Set alert rules
Choose ratings, keywords, locales, translation, and real-time or scheduled delivery.
- 3
Authorize Freshdesk
Connect the destination, send a test alert, verify the queue, and activate the Flow.
Product detail
Built for the next action, not another dashboard tab
Each feature is designed to move a review from public feedback to a clear owner and response.
Route matching reviews
Choose the app, filters, and frequency that belong in your Freshdesk workflow.
Preserve source context
Give agents rating, review text, locale, and the source link where available.
Support multiple apps
Create separate Flows for different listings, teams, or escalation policies.
Keep leadership informed
Use weekly or monthly reports for review volume and rating themes.
Real ReviewBot product captures show the review context and ownership details teams use to decide the next action.
Connect the workflow
Send feedback where the team already works
Slack
Send filtered reviews to the channels your team already monitors.
View workflow →Zendesk
Turn urgent app feedback into owned support work.
View workflow →Freshdesk
Give agents review context without manual copying.
View workflow →Microsoft Teams
Keep mobile feedback visible in existing team channels.
View workflow →Deliver review alerts to owners without another workspace.
View workflow →Simple pricing
Start small. Pay only for active Flows.
Every account includes a 14-day full-access trial. After that, the Basic plan is $5 per active Flow per month, billed annually.
App Store and Google Play monitoring- Real-time alerts and scheduled reports
- Star, locale, and keyword filters
- Slack and helpdesk integrations
Questions before you start?
Can Freshdesk receive App Store and Google Play reviews?
Yes. Create a Flow for the relevant mobile review source, apply your routing rules, and select Freshdesk as the destination.
How do I keep the Freshdesk queue from becoming noisy?
Use rating, keyword, locale, and schedule filters so the Flow delivers only feedback the support team owns.
Can I monitor multiple apps?
Yes. Create separate Flows for each app, support queue, or escalation rule.
Do I need a credit card for the trial?
No. The 14-day trial starts without a credit card.
Ready to turn the next review into action?
Create your first monitoring Flow today. No credit card required.
Start 14-day free trial