Follow these steps
Complete the workflow, then verify it
- 1
Choose Freshdesk
In a notification Flow, choose Freshdesk and add an account.
- 2
Enter the Freshdesk subdomain
For https://example.freshdesk.com, enter example in Freshdesk subdomain.
- 3
Enter the API key
In Freshdesk, open the profile menu, then Profile settings and Your API key. Enter it only in ReviewBot’s API key field and complete the connection.
- 4
Complete required ticket fields
If your Freshdesk account requires custom ticket fields, enter their values in the Flow’s Freshdesk ticket settings. ReviewBot uses these values for that Flow’s new review tickets. Save the configuration before checking delivery.
- 5
Choose rules and save
Select star ratings and a country or language. Review optional add-ons, then save. Saving a Flow sends a setup/introduction message to its destination. This confirms the connection; it is not a sample customer review. Check a naturally arriving matching review separately. There is no separate Send test alert button in the current Flow menu.
- 6
Check the support workflow
After a new matching review arrives, have the support owner inspect the created ticket. Use Freshdesk’s own assignment rules for queue ownership and private notes for internal discussion. You can always use the store console to publish a response.
Quick checklist
- ✓Subdomain matches the intended account.
- ✓API key entered in the connection form.
- ✓Setup delivery checked.
- ✓An agent owns incoming reviews.
If something does not work
Connection stopped working+
Check whether the API key was changed or access was revoked. Reconnect the destination using the current key. Never send your API key in a support email or screenshot.
Too much volume+
Narrow the star ratings or source scope and check duplicate Flows. Review text manually for issue type.
Frequently asked questions
Can I post a public reply from Freshdesk?+
The ReviewBot app is now published in Freshworks Marketplace. Direct replies require the marketplace app, a verified App Store or Google Play connection, and replies enabled for the Flow. Confirm reply setup is available in your ReviewBot workspace before purchasing the reply add-on. Private notes are for internal discussion and do not publish store replies.
How many Flows for two apps?+
At least two: each listing-to-destination route is a separate Flow.