Give agents the original feedback
Include the rating, review text, locale, and source link when ReviewBot creates the support item.
Zendesk integration
App reviews, meet your Zendesk queue.
Send selected App Store and Google Play reviews to Zendesk with the rating, review text, locale, and source link included.
14 days free · No credit card required
Zendesk · App reviewsReview alerts
Daylight has a new App Store review
★★
Trouble signing in
I love the app, but I can’t sign in after the latest update.
Daylight has a new Google Play review
★★★★★
Back on track
The new update fixed it. Thanks for listening!
App review triage inside Zendesk
Create work only for selected reviews
Use star-rating rules for billing, access, crash, and feature requests.
Reply from Zendesk
Add Reply-to-Review for $10/month per Flow, billed annually, to answer eligible App Store and Google Play reviews from Zendesk.
How it works
Connect an app review source to Zendesk
- 1
Choose the source
Select the App Store or Google Play listing that support owns.
- 2
Set the rules
Filter by rating and locale.
- 3
Connect and test Zendesk
Enter the Zendesk subdomain, complete authorization, select the connection, and save. Check setup delivery, then a new matching review.
One Flow, from source to destination
App Store
Daylight · Review notifications
Keep the reviews that matterRating filter
1–2 stars · United States
Zendesk
Your support team
Made for your workflow
Choose what your team needs.
Start with one listing and one destination. Add another Flow when you need a different route.
Compare plans and optionsChoose what becomes support work
Send only matching ratings and locales to Zendesk.
Reply from Zendesk
Enable Reply-to-Review for $10/month per Flow, billed annually, to answer supported App Store and Google Play reviews directly from Zendesk.
Separate ownership
Use distinct Flows for different apps, brands, queues, or escalation rules.
Share recurring problems
Use reports for rating changes, then read review alerts to identify recurring issues manually.
Simple, flexible pricing
Start with a single Flow.
One store listing, one destination. An iOS app and an Android app sent to the same channel use two Flows.
Weekly reports, global coverage, translation, and replies are optional paid add-ons.
See all pricing and add-onsA few things to know.
Which review sources can Zendesk receive?
Create Flows for supported App Store and Google Play sources, then choose which ratings and locales should reach Zendesk.
Can agents reply directly from Zendesk?
Yes. The Reply-to-Review add-on costs $10/month per enabled Flow, billed annually, and supports direct replies for eligible App Store and Google Play accounts.
Can I avoid creating a ticket for every review?
Yes. Use star and locale rules so only the feedback the queue owns becomes a support event.
Can the ticket include a direct review link?
ReviewBot includes source context and direct links where the connected review source provides them.
Is Freshdesk supported too?
Yes. Choose Freshdesk as the destination when you create a compatible Flow.
More ways to work with ReviewBot
Evaluating your options? Compare ReviewBot with Appbot, or see how to reply to app reviews in Slack.
Plan the next step: configure negative-review alerts, assign review follow-up, or use a worked weekly report example.
Bring your next review to your team.
Create your first Flow. Try every feature free for 14 days.
Start free trial