Give agents the original feedback
Include the rating, review text, locale, and source link when ReviewBot creates the support item.
Zendesk integration
Create Zendesk work from app reviews that need attention
Send selected App Store and Google Play reviews to Zendesk with the rating, review text, locale, and source link included.
14 days free · No credit card required · Plans from $5 per Flow/month, billed annually
App Store + Google Play → Zendesk
New review alert
App review ticket created
“I was charged twice after the update. Please help.”
1 star · billing keyword · priority queue
DestinationZendesk · Mobile support
Review context for agents
Priority and keyword routing
App Store and Google Play sources
App Store + Google Play → ZendeskSlack · Zendesk · Freshdesk · Teams · Email14-day trial · No card required
What changes for your team
App review triage inside Zendesk
Choose what becomes support work and preserve the store details agents need to respond.
Create work only for selected reviews
Use rating and keyword rules for billing, access, crash, and feature requests.
Reply from Zendesk
Add Reply-to-Review for $10/month to answer eligible App Store and Google Play reviews from Zendesk.
How it works
Connect an app review source to Zendesk
A Flow sends matching reviews from one app listing to Zendesk using the filters you choose.
- 1
Choose the source
Select the App Store or Google Play listing that support owns.
- 2
Set the rules
Filter by rating, locale, keyword, and delivery frequency.
- 3
Connect and test Zendesk
Authorize the account, choose the destination, and send a test before activation.
ReviewBot · Create FlowLive
Create Flow
- ✓Choose a task
- ✓Choose a review page
- ✓Choose an integration
- 4Set the rules
- 5Finalize
Set the rules
Route only actionable reviews
ZendeskReview source
App Store + Google Play → Zendesk
Delivery
Real-time
Star rating2 selected
1★2★3★4★5★
crashbillinglogin+ keyword
✓ Test alert deliveredTurn on Flow →
Included with every Flow
Control what arrives and where it goes
Use separate Flows for different apps, destinations, filters, and delivery schedules.
Choose what becomes support work
Send only matching ratings, keywords, and locales to Zendesk.
Reply from Zendesk
Enable the $10/month Reply-to-Review add-on to answer supported App Store and Google Play reviews directly from Zendesk.
Separate ownership
Use distinct Flows for different apps, brands, queues, or escalation rules.
Share recurring problems
Use scheduled reports to show product and support which issues keep appearing.
ReviewBot · All ReviewsLive
Review inbox
All reviews
App Store + Google Play → Zendesk1–2 stars
Checkout is working again
★★★★★The latest update fixed the payment issue. Thank you!
Acme Mobile · United States · iOS 18.1 · v4.8.2
Crash on the orders screen
★★★★★The app closes whenever I open my recent orders.
Acme Mobile · Germany · Android 15 · v12.4
Please add dark mode
★★★★★Love the app. Dark mode would make it perfect.
Acme Teams · United Kingdom · iOS 18.0 · v3.2.1
248 reviews · updated just nowOpen original review →
Representative ReviewBot preview with sample data.
Destinations
Choose where each Flow delivers
Slack
Post selected reviews and reports to a Slack channel.
Learn more →Zendesk
Create support work from reviews that need a response.
Learn more →Freshdesk
Send reviews to Freshdesk with the source details attached.
Learn more →Microsoft Teams
Post review alerts in the Teams channel that owns them.
Learn more →Send review alerts and reports to a shared inbox.
Learn more →Pricing
$5 per active Flow. Add or pause them anytime.
Try every feature free for 14 days. After the trial, active Flows are billed annually at $5 per Flow per month.
App Store and Google Play monitoring- Real-time alerts and scheduled reports
- Rating, locale, and keyword filters
- Slack and helpdesk integrations
Questions before you start?
Which review sources can Zendesk receive?
Create Flows for supported App Store and Google Play sources, then choose which ratings, keywords, and locales should reach Zendesk.
Can agents reply directly from Zendesk?
Yes. The Reply-to-Review add-on costs $10/month, billed annually, and supports direct replies for eligible App Store and Google Play accounts.
Can I avoid creating a ticket for every review?
Yes. Use star, keyword, locale, and schedule rules so only the feedback the queue owns becomes a support event.
Can the ticket include a direct review link?
ReviewBot includes source context and direct links where the connected review source provides them.
Is Freshdesk supported too?
Yes. Choose Freshdesk as the destination when you create a compatible Flow.
Start monitoring App Store and Google Play reviews
Create your first Flow free. No credit card required.
Start 14-day free trial