Follow these steps
Complete the workflow, then verify it
- 1
Check workspace and Flow state
Confirm the Flow is saved and the workspace has trial or paid access. Inspect any billing or connection error shown in the dashboard.
- 2
Check the public listing
Verify the selected app and store. Ordinary public monitoring does not require reconnecting an App Store Connect or Google Play developer account.
- 3
Check matching rules
For notifications, compare the review’s star rating and country/language with the saved settings. There are no keyword or release-version rules. A report Flow follows its schedule and data source instead.
- 4
Check the destination
Verify channel membership, subdomain, integration authorization or email address. Inspect the correct inbox/queue and spam folder where relevant. Reconnect only the affected integration.
- 5
Send support enough context
Describe whether the setup message, a new review or a scheduled report is missing. Include the Flow name, public listing and approximate time. A successful setup message alone does not establish real-review delivery.
Quick checklist
- ✓Workspace has access.
- ✓Correct app selected.
- ✓Review matches source scope and stars.
- ✓Destination authorization is valid.
If something does not work
Only one destination fails+
Check that integration’s connection and access first.
Google Play report is empty+
Check its ratings-source mode and freshness note. Complete-ratings reports need their separate authorized connection.
Frequently asked questions
How quickly will a review arrive?+
Delivery depends on when the source makes it available and the Flow’s settings. There is no guaranteed instant-delivery promise in this guide.
Should I recreate all Flows?+
First isolate the failed source, rules or destination. Recreating everything can cause duplicate alerts and makes diagnosis harder.