Check workspace and Flow state
Confirm the Flow is saved and the workspace has trial or paid access. Inspect any billing or connection error shown in the dashboard.
Check the public listing
Verify the selected app and store. Ordinary public monitoring does not require reconnecting an App Store Connect or Google Play developer account.
Check matching rules
For notifications, compare the review’s star rating and country/language with the saved settings. There are no keyword or release-version rules. A report Flow follows its schedule and data source instead.
Check the destination
Verify channel membership, subdomain, integration authorization or email address. Inspect the correct inbox/queue and spam folder where relevant. Reconnect only the affected integration.
Send support enough context
Describe whether the setup message, a new review or a scheduled report is missing. Include the Flow name, public listing and approximate time. A successful setup message alone does not establish real-review delivery.
Setup checklist
- Workspace has access.
- Correct app selected.
- Review matches source scope and stars.
- Destination authorization is valid.
Troubleshooting
Only one destination fails
Check that integration’s connection and access first.
Google Play report is empty
Check its ratings-source mode and freshness note. Complete-ratings reports need their separate authorized connection.
Frequently asked questions
How quickly will a review arrive?
Delivery depends on when the source makes it available and the Flow’s settings. There is no guaranteed instant-delivery promise in this guide.
Should I recreate all Flows?
First isolate the failed source, rules or destination. Recreating everything can cause duplicate alerts and makes diagnosis harder.