Follow these steps
Complete the workflow, then verify it
- 1
Choose Zendesk
In a notification Flow, select Zendesk as the integration and add the account.
- 2
Enter the subdomain
For https://example.zendesk.com, enter example in Zendesk subdomain. Continue to Zendesk authorization and approve access using an appropriate account.
- 3
Return and select the connection
Return to the same ReviewBot workspace and complete the destination selection. Configure star ratings and one country or language.
- 4
Save and check setup
Saving a Flow sends a setup/introduction message to its destination. This confirms the connection; it is not a sample customer review. Check a naturally arriving matching review separately. There is no separate Send test alert button in the current Flow menu.
- 5
Verify a real support handoff
When a new matching review arrives, have an agent inspect the created item and available source context. Configure assignment and internal ownership in Zendesk. Direct public replies require the separate Reply-to-Review setup and an eligible store account.
Quick checklist
- ✓Correct subdomain used.
- ✓Zendesk authorization completed.
- ✓Saved destination checked.
- ✓A support owner is assigned.
If something does not work
Authorization fails+
Check the subdomain and your Zendesk access, then reconnect. Do not paste credentials into a support message.
Unexpected tickets+
Review duplicate Flows and star-rating scope. Topic classification and ticket ownership are handled by your team or Zendesk rules.
Frequently asked questions
Does every review need a ticket?+
Select only the star ratings the support team needs. Use separate report Flows for summaries.
Can I also send to Slack?+
Yes; create another Flow for the Slack destination.