Choose Zendesk
In a notification Flow, select Zendesk as the integration and add the account.
Enter the subdomain
For https://example.zendesk.com, enter example in Zendesk subdomain. Continue to Zendesk authorization and approve access using an appropriate account.
Return and select the connection
Return to the same ReviewBot workspace and complete the destination selection. Configure star ratings and one country or language.
Save and check setup
Saving a Flow sends a setup/introduction message to its destination. This confirms the connection; it is not a sample customer review. Check a naturally arriving matching review separately. There is no separate Send test alert button in the current Flow menu.
Verify a real support handoff
When a new matching review arrives, have an agent inspect the created item and available source context. Configure assignment and internal ownership in Zendesk. Direct public replies require the separate Reply-to-Review setup and an eligible store account.
Setup checklist
- Correct subdomain used.
- Zendesk authorization completed.
- Saved destination checked.
- A support owner is assigned.
Troubleshooting
Authorization fails
Check the subdomain and your Zendesk access, then reconnect. Do not paste credentials into a support message.
Unexpected tickets
Review duplicate Flows and star-rating scope. Topic classification and ticket ownership are handled by your team or Zendesk rules.
Frequently asked questions
Does every review need a ticket?
Select only the star ratings the support team needs. Use separate report Flows for summaries.
Can I also send to Slack?
Yes; create another Flow for the Slack destination.