Review inbox
All reviews
Checkout is working again
★★★★★The latest update fixed the payment issue. Thank you!
Acme Mobile · United States · iOS 18.1 · v4.8.2
Crash on the orders screen
★★★★★The app closes whenever I open my recent orders.
Acme Mobile · Germany · Android 15 · v12.4
Please add dark mode
★★★★★Love the app. Dark mode would make it perfect.
Acme Teams · United Kingdom · iOS 18.0 · v3.2.1
In this guide
1. Connect the right App Store source
Start with the app and store account your team actually supports. Confirm the app name, platform, and locale context before turning on alerts so a busy team does not receive ambiguous events.
- Use one Flow per source or workflow owner.
- Keep the original review link in each alert.
- Send a test alert before inviting the whole team.
2. Filter for the next action
Low-star reviews, billing or login keywords, and a release-specific locale are useful starting rules. Add only rules someone will act on; broad alerts recreate the dashboard problem in a different channel.
3. Route alerts and report the trend
Send urgent feedback to Slack, Zendesk, Freshdesk, Teams, or email. Use a weekly or monthly report for rating movement, recurring themes, and product follow-up.
Common failure modes
Teams usually lose the signal because alerts are too broad, no one owns the destination, or the release context is missing. Fix the workflow before adding more sources.
- No test alert was sent.
- The destination channel has no owner.
- A keyword rule is too broad or too narrow.
- The original review cannot be opened from the alert.