Follow these steps
Complete the workflow, then verify it
- 1
Public monitoring
Find a public App Store or Google Play listing in the Flow setup. No developer-account authorization is required for ordinary public written-review monitoring.
- 2
Destination access
Authorize Slack or Zendesk, supply Freshdesk’s subdomain/API key, or complete the selected Teams/email setup. Use only an account that can access the intended destination.
- 3
Reply access
Enable Reply-to-Review only for an eligible Flow. Connect an authorized App Store, Google Play, or Google Business account and review the per-Flow price. Slack, Zendesk, email, and compatible Freshdesk setups support replies. Public monitoring does not confer permission to publish them.
- 4
Google Play complete ratings
Authorize the separate report-data connection if you need star-only ratings. Check source notes and freshness when interpreting the report.
- 5
Request support securely
Send the Flow name, public listing, destination type and approximate failure time. Do not send passwords, API keys, payment information or private customer records in a support message.
Quick checklist
- ✓Access matches the selected capability.
- ✓Destination belongs to the intended team.
- ✓Secrets entered only in the appropriate connection form.
If something does not work
Monitoring works but replies do not+
Check the separate reply setup, store permission and eligibility status.
An integration loses access+
Use Manage connection to reconnect the affected destination, then verify delivery.
Frequently asked questions
Can I monitor a public competitor listing?+
A selectable public app-store listing can be monitored without owning its developer account. You cannot publish replies for an app you do not control. Google Business Profile requires owner or manager access even for monitoring.
Where are data-handling terms?+
Read the Privacy Policy and Terms linked in the footer; contact support for a specific access question.