Five steps
Triage by urgency, acknowledge the customer, answer the specific issue, assign any internal follow-up, and revisit the review when the underlying problem is resolved.
How to keep quality high
Use templates for structure, not for copy-paste replies. Each response should reflect the customer’s actual experience and the team’s next action.
How ReviewBot helps
ReviewBot routes reviews to the right owners and keeps urgent feedback visible, making a consistent response process easier to maintain.