Ignoring angry users hinders you growth! Take care of criticism fast and appreciate happy users by setting up instant alerts on new Amazon Reviews. You can send new reviews to Slack, Zendesk, Freshdesk, email, and more, all without writing a single line of code!
ReviewBot provides you with every tool you need out-of-the-box to deliver a better customer experience.
Translate reviews in 104 languages instantly to your language to engage with a global user base.
Get weekly or monthly reports on your ratings and track your brand sentiment over time.
Track your competitors' reviews and compare them with yours to gain insights on how to grow market share.
Automatically share your top reviews across your social media to increase trust, visibility, and credibility.
(Coming Soon) Display a widget on your website with your favorite reviews and increase conversions with social proof.
(Coming Soon) Reply directly to your Amazon reviews straight from Zendesk or Slack.
Companies you know & love are already using ReviewBot:
Reviewbot has quickly become an integral part of how we handle customer escalations. There's a lot at stake, and Reviewbot allows us to alert the whole team, take action, and respond to complaints as quickly as possible. Without it, it would be hard to deliver on our promise to simplify car buying.
We use Slack for a majority of team communications, and with ReviewBot's integration into Slack we were able to quickly monitor our most important review sources like the App Store, Google Play Store, and Yelp. If you're a company that wants to truly understand and stay in tune with your customers, ReviewBot is a great way to quickly, easily, and affordably keep up.
Integrations that work with Amazon review notifications and status reports
Amazon is the largest e-commerce company in the world. It was started in 1994 as an online bookstore and then eventually added more products. One of the greatest features of Amazon is the ability for people to leave reviews for products. This provides other buyers with a sense of how good a product is and any flaws they may encounter, which is a huge paradigm shift from traditional brick-and-mortar stores. A lot of the times customers will be frustrated with a product and leave a negative review.
ReviewBot will monitor Amazon for you and notify you when you get a new review by posting it in one of the integrations that we support. Included in the notification is a reply link that will take you to the correct page on Amazon for you to respond to a customer, which can be a great way to address those negative reviews. The status reports will give you an idea if one of your products needs extra attention and also the ability to compare it to a competitor's product.