Catch public issues early
Send low-star reviews to a dedicated response channel.
Review monitoring for app businesses
A response plan for your app’s public reputation
Monitor App Store and Google Play feedback, escalate urgent reviews, and share recurring issues with product and support.
Respond with the source in view
Keep the rating, review text, locale, and original link attached.
Track whether the trend changes
Compare rating reports and manually reviewed examples over consistent periods.
Separate public reputation from review generation
For an app team, this page concerns existing App Store and Google Play feedback. ReviewBot does not sell reviews, remove criticism, or manage local-business search profiles. A useful response plan starts with reading the public feedback your app already receives.
Decide what deserves a response
Send low-star reviews to a support owner, then classify the issue manually. Reply when you can offer a useful next step. Route account-specific questions to private support. Do not offer an incentive in return for changing a rating or promise a fix that has not been released.
Keep a record of the follow-up
Record the public review link, the owner and the associated investigation in your existing support tool. Check whether a promised follow-up was completed. ReviewBot delivers the feedback; responsibility and product decisions remain with your team.
Review evidence over time
Compare equal reporting periods using the same listing and source coverage. Read examples behind a rating movement. A small sample or a changed collection scope can move an average without establishing a change in customer experience.